Support — Macroz

Report an issue from Settings → Support & Requests → Report an issue. You get a ticket number, you can attach a photo, and replies arrive in the same thread. They are written by Chance, who builds Macroz.

For help outside the app, email support@macroz.co.

Asking for something

The same page holds the feature board. Write what you want in a sentence; it is reviewed, then published for everyone to vote on, and you can see when it is planned, being built, or shipped.

Common questions

A shared meal link opened Safari instead of the app

Make sure Macroz is installed, then tap the link again. If Safari still opens, press and hold the link and choose Open in Macroz. Links last 30 days.

Cancelling your subscription

Open the Settings app on your iPhone → your name → Subscriptions → Macroz, then Cancel Subscription. You can also tap Manage Subscription in Macroz’s Settings. Cancel at least 24 hours before the renewal date to avoid the next charge; you keep Pro until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.

Restoring a subscription on a new phone

Sign in with the same Apple ID, then open Settings → Restore purchases. Billing, renewals and refunds are handled by Apple in your Apple ID settings.

Apple Health isn't updating

Open the Health app → your profile → Apps → Macroz, and check that reading and writing are allowed. Only readings you log yourself are written back; estimates never are.

Deleting your account

Settings → Privacy → Delete account. Confirm your Apple identity to request deletion. Once accepted, your account closes and new writes stop. The app shows pending or completed status while hosted-diary cleanup finishes. Contact support@macroz.co for help. Deleting the account does not cancel an Apple subscription. See the privacy policy for what is kept and where.

Privacy requests

To get a copy of your data, correct it, delete it, or ask which providers received it, email support@macroz.co. See the privacy policy and the Consumer Health Data Privacy Policy.

A food's numbers look wrong

Open the food, tap the figure and correct it. Corrections are kept for you. Use the food menu → Correct Label to fill a draft from the live camera, then review and Save. Revert Changes returns to the FatSecret label. Explicit food reports request an independent source check; shared changes require verification and permission. Existing logged meals keep their saved nutrition.